Refunds, Returns & Shipping Policy
At AMS Catering, we’re committed to providing high-quality, made-from-scratch meals, desserts, and baked goods for every occasion. Please review the following policies before placing your order:
Cakes & Baked Goods (Pickup & Shipping)
- All sales are final. No refunds, returns, or exchanges once an order has been placed.
- Please inspect your order at pickup. Once your order leaves our care, we are not responsible for any damage during transport or handling.
Shipping Policy
We ship select baked goods within Texas only. Available items for shipping include:
- Chocolate Cake (bundt-style only; layered cakes are not eligible for shipping)
- 7UP Cake (ideal for shipping when fully cooled, vacuum-sealed or tightly wrapped, and packaged in a sturdy cake box with padding)
✅ Shipping Details:
- Shipped via USPS Priority or UPS
- Flat shipping fee: $17 per shipment (Texas addresses only)
- Customer is responsible for providing an accurate shipping address. AMS Catering is not liable for delays or damage once the package is in transit.
🚫 Not eligible for shipping:
- Peach Cobbler, Banana Pudding, Strawberry Cheesecake (pickup or local delivery only due to texture and spoilage risk)
Pickup Locations
We offer convenient local pickup at the following locations:
- Livingston, TX – Walmart Parking Lot
- Coldspring, TX – Brookshire Brothers Parking Lot
Pickup times will be confirmed after your order is placed.
Catering & Private Chef Services
- A 50% non-refundable deposit is required to secure your event date and services.
- Remaining balance is due 7 days prior to your event (or as specified in your service agreement).
- Cancellations will not result in a refund of the deposit.
- No additional cancellation fees apply beyond the non-refundable deposit; however, all payments made are non-refundable.
We appreciate your understanding and look forward to serving you! If you have any questions about your order, shipping, or pickup arrangements, please contact us directly.